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We Pledge To Respond Within One Business Day

When you "Contact Us" we pledge to respond to you in less than one (1) business day.

This standard of responding to your questions "in less than one business day" may need clarification. We consider a "business day" to be: questions received in our offices anytime Monday - Friday from 8 am - 5 pm U.S. Eastern Time. Our team is available to support you during those hours.

Weekend days (Saturday & Sunday), and posted holidays, are not considered "business days." Therefore questions submitted on weekends and holidays will be responded to by our team promptly on the next "business day." "If we receive a member question at 5:15 pm the Thursday before Good Friday, because we're closed Good Friday and over the weekend, a reply should be expected no later than 5:15 pm on Monday. Even though 4 calendar days have elapsed since the question was submitted, 5:15 pm on Monday represents only one "business day."

Of course, if your question is urgent mark it as such and we'll attempt to respond sooner.

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